Shipping and returns
SPAIN / PORTUGAL:
(Iberian Peninsula and Balearic Islands)
Shipments have a cost of 5 €
FREE SHIPPING for purchases over 60 €
(Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, Poland, Slovakia, Slovenia, The Netherlands)
Shipments have a cost of 10 €
FREE SHIPPING for purchases over 129 €
For shipping to remote areas (e.g. islands or mountainous regions of difficult access), a transport surcharge may apply. In this case we will inform the customer about the transport surcharge before sending the order. Both parties have the right to cancel the purchase agreement, if a transport surcharge needs to be applied.
Once you have placed your order, we will send an order confirmation email and your order will ship within the following 1-2 business days. If you place an order on a weekend or on a bank holiday, we will receive and process your order the following Monday or working day.
Estimated delivery times start from the shipment from our warehouse. Shipments are made with courier companies with tracking of the shipment. Once the shipment has been made, we will send you a confirmation email with the name of the carrier and the tracking number of your package.
Estimated delivery times:
1-3 business days (Spain, Portugal)
3-7 business days (Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, Poland, Slovakia, Slovenia, The Netherlands)
Once we have shipped your order, you will receive a confirmation email with the tracking number of your order and the name of the transport company. You can then track your order on the corresponding transport company website.
For orders outside the European Union, customs duties and special taxes may apply. The recipient of the package is responsible for these charges and may have to pay the courier company directly to complete the delivery. Customs clearance can cause delivery delays that are beyond our control. We encourage you to check with your local customs office before placing your order.
In general, we accept returns or exchanges of any unused, unwashed, unworn merchandise in its original packaging for up to 30 days from the date of purchase.
Unfortunately, due to health reasons, we cannot accept returns of mats that have been removed from their original packaging.
Please always contact us before sending any products back to us.
In the case of non-defective items, please note that we cannot cover the costs for initial shipping, return shipping or replacement shipping. If a product has been shipped incorrectly or is faulty, we will naturally pay for the return postage.
Your return package is your responsibility until we receive it. Therefore you should always keep the sending confirmation. The goods shall be sent insured for their full value on their return trip. We can not accept responsibility for any lost or damaged goods.
Once we receive the product and confirm the condition, we will notify you and proceed to refund the corresponding amount except for shipping costs. Refunds are made using the same method as the original payment. If the User has made the payment by credit / debit card, we will return the amount paid within a period of 14 calendar days. If the User has made the payment through PayPal, we will return the amount paid within 72 business hours.
If this period has passed and you have not yet been reimbursed please contact us.