Terms and ConditionS

 

Atha’s General Terms and Conditions apply to agreements concluded with atha; by placing an order, you accept these terms and conditions.

Atha is registered at the following address: Atha Yoga Store, Michael Tannous, C/ Wellington 84, 5º, 08018 Barcelona, Spain. Corporate ID number: ESX4338065N.

Prices quoted include Spanish VAT of 21%. Special charges can be added for carriage, return sendings and unclaimed packages.

When you place your order, we send an order confirmation; the purchase agreement comes into force when you have received this confirmation. We reserve the right to decline an order; this may be because we do not have the product in stock or we have been unable to reserve the money from your credit card. If we have any problems with your order, we will contact you. Atha does not conclude agreements with minors (under the age of 18) without the legal guardian’s approval.

In the event of any errors in stock status or price, Atha reserves the right to cancel the purchase agreement. All photographic information must be viewed as illustrations and cannot be guaranteed to represent the precise appearance of the product. We constantly strive to have as correct product information as possible to ensure that you are astisfied with your purchase. However sometimes the stock levels are not correct – and we then reserve the right to cancel those articles. You will of course be notified by email.

If you have any questions about the content of Atha’s purchasing terms and conditions, please contact Customer Service by email at info@atha.one.

Depending on your location, you will receive your goods within 3-7 working days of our receipt of your order. The delivery time for certain products may be slightly longer during the peak season or in the event of high volumes. Be sure to fill in the correct delivery address. If you would like to change the delivery address after the order is registered you, please contact us as soon as possible. If the order is not sent, we will change the address without any extra cost. Packages that are not claimed within 14 days are returned to us. If this happens, a charge of €15 is made for an unclaimed package. This corresponds to the costs we have incurred in dispatching the package and receiving it by return post. Unclaimed packages are not covered by the right of withdrawal.

All deliveries are insured by Atha. If the package is damaged before you open it, you must report this to the deilvery driver or the collection point immediately. If you have already opened the package when you discover the damage, please contact us; damaged goods are replaced free of charge by Atha. In such instances it is important that you return the product within 14 days.

At atha we want you to love our products and have a great experience shopping with us. If you are not satisfied with any part of your order, we will be happy to help and invite you to contact us immediately. We aim to do our best to resolve the situation to your satisfaction!

In general orders can be returned within 30 days of purchase. We will gladly accept new, unused, unwashed, unworn merchandise in its original packaging and in sellable condition for a full refund within this time frame.

In the case of non-defective items, please note that we cannot cover the costs for initial shipping or return shipping. If a product has been shipped incorrectly or is faulty, we will naturally pay for the return postage.

Your return package is your responsibility until we receive it. Therefore you should always keep the sending confirmation. The goods shall be sent insured for their full value on their return trip. We can not accept responsibility for any lost or damaged goods.

Once we receive the product and confirm the condition, we will notify you. We reserve the right to reject a refund if the returned product is not in a sellable condition.

Refunds are made using the same method as the original payment. If the User has made the payment by credit / debit card, we will return the corresponding amount within a period of 14 calendar days. If the User has made the payment through PayPal, we will return the corresponding amount within 72 business hours. If this period has passed and you have not yet been reimbursed please contact us.

If payment is made by card, Atha reserves the right to check the card’s validity, that there is cover for the purchase price and the buyer’s address details. Atha reserves the right to refuse a purchase.

We would love, if you could help us and other customers by reviewing our products! Customers will receive an invitation from CusRev (an independent third-party organization) to review their orders.

If you have a discount coupon, you can apply it on the cart or checkout page. Coupons do not apply to items on sale. Only one coupon can be used at a time. 

By law, Atha is unable to sell to people under the age of 18.

In the event of circumstances beyond our control, for example amended legislation, authority measures, strike, blockade, sabotage, war, terrorism, fire, flooding, natural disasters or similar, Atha’s obligations to fulfil the purchase agreement are deferred until these circumstances have been resolved. If such a delay takes longer than two months, both you and Atha have the right to cancel the agreement with immediate effect without any obligation to pay damages.